Excel Entice 4
Keep the 4 and any Universe wording shown on your scooter. A 3-wheel Entice is a separate catalogue identity.
Model reference (opens a new tab)Home-visit repair enquiries · Ireland
Van Os Medical / Excel / Travelux scooter repairs
Van Os Medical scooters may carry Excel or Travelux names rather than a prominent Van Os badge. Excel Entice, Excel Galaxy II and Travelux Starlite are examples recorded in our catalogue. Give us every word and number from the model plate so the office can check the exact scooter and repair enquiry.
Standard: typically 5–7 working days; longer-distance visits can take 7–10 working days. Urgent: 3–5 working days. Both are subject to availability and office confirmation; this is not an emergency or roadside recovery service.
Identify the scooter before choosing parts
Which Van Os Medical / Excel / Travelux model do you have?
Excel, Travelux and Van Os Medical identify related catalogue records, but model families and wheel variants still differ. Keep a 3-wheel or 4-wheel description, Roman numeral and any Deluxe, EVO or Universe wording that is actually printed.
Excel Galaxy II
Retain the Roman numeral and wheel configuration. Galaxy II Deluxe and later EVO wording should not be omitted.
Model reference (opens a new tab)Travelux Starlite
Write Travelux Starlite in full and include the plate code rather than choosing another Travelux model with a similar appearance.
Model reference (opens a new tab)These are examples of lead-acid versions recorded in our equipment catalogue, not a complete model list or automatic acceptance for repair. Similar names, different years and battery variants can have different parts. Our office confirms the exact equipment and whether we can help.
Search your make and model in the instant estimator. If you cannot find it, use the unknown-model route or contact us rather than choosing a similar scooter.
A fault description is more useful than a guess
Tell us what your scooter is doing
A scooter that will not start, stops unexpectedly or loses range does not always need the same repair. Describe the symptom, when it began and whether the fault is constant or intermittent.
- Photograph the Van Os, Excel or Travelux wording and the complete model plate, including wheel-count or version details.
- Explain when the fault happens and whether it is constant, intermittent or appears after the scooter has been in use.
- Keep the charger label and handbook available for office follow-up; do not assume two Excel or Travelux models share parts.
If steering, braking or drive feels unsafe, stop using the scooter until it has been assessed. Do not bypass safety switches, dismantle a battery pack or continue charging a damaged pack.
What the repair estimate covers
The estimator shows a home-visit estimate for your address. An estimate is not a diagnosis, confirmed booking or promise that a particular part is available.
Batteries are excluded from the repair estimate. Major replacement parts require a separate quote and your agreement before that work proceeds.
If the battery system is lithium, it is outside our repair and replacement service. Tell the office if the label says lithium, Li-ion or LiFePO4; do not choose a lead-acid version to obtain an estimate.
Looking for lead-acid battery replacement instead?A clear next step
Request a Van Os Medical / Excel / Travelux repair visit in Ireland
1. Choose your equipment
Select scooter repair and find the exact make and model where listed. Keep the model plate or original paperwork handy.
2. Explain the problem
Enter your address and fault details. Review the Standard and Urgent home-visit estimates without assuming the fault has already been diagnosed.
3. Office confirmation
The office checks your model, address, availability and repair scope. Any major parts and additional work need agreement.
Home-visit enquiries are available across Ireland’s 26 counties. The office confirms your exact address, model suitability and appointment availability before booking.
Are Excel and Travelux model names enough on their own?
No. Include Van Os Medical where shown, plus the complete Excel or Travelux model name and any suffix. A similar family name does not prove the same parts, batteries or repair scope. Use the unknown-model route if your exact wording is not listed.
Are you an authorised Van Os Medical / Excel / Travelux dealer or manufacturer repair centre?
We are an independent mobility equipment repair service. This page identifies the brand for repair enquiries; it does not claim manufacturer authorisation or endorsement.
Can I request a repair if my model is not listed?
Yes, send the make, exact model and fault description to the office. A model missing from the examples is not automatically accepted or rejected. We must confirm suitability, and lithium equipment remains outside our service.
Are batteries included in a scooter repair estimate?
No. Batteries are excluded from the repair estimate. If a lead-acid replacement is needed, use the battery-replacement estimator for the applicable bundled home-service options. Major repair parts also need a separate quote and agreement.
Mobility Minder
First month free*
Keep your scooter cared for between services
Annual servicing, an included repair warranty and battery care in one straightforward monthly plan.
*First month free after a qualifying paid repair, annual service or battery replacement. Fully working supported equipment only; office approval, written terms and a six-month repair waiting period apply.
Instant estimate
See your visit price in about a minute
Standard and Urgent prices for your address, VAT included. Our office confirms every estimate.