Zen S11
Keep S11 with the Zen name and include any further code from the plate rather than identifying it as Zen alone.
Model reference (opens a new tab)Home-visit repair enquiries · Ireland
Heartway scooter repairs
Heartway scooters can be identified by a retail name, a code or both. Zen S11, Nomad 4 PF3 and Cutie Mini S16 are examples recorded in our catalogue. Include every letter and number from the plate so the office can distinguish the scooter from Heartway powerchairs and similar names.
Standard: typically 5–7 working days; longer-distance visits can take 7–10 working days. Urgent: 3–5 working days. Both are subject to availability and office confirmation; this is not an emergency or roadside recovery service.
Identify the scooter before choosing parts
Which Heartway model do you have?
Codes such as S11, PF3 and S16 matter. Heartway and IMC Heartway wording can both appear in references, but that does not make different models interchangeable. Give the retail name and code together wherever both are available.
Nomad 4 PF3
Record Nomad 4 and PF3 together. Nomad 3 PT3 is a separate catalogue reference.
Model reference (opens a new tab)Cutie Mini S16
Keep S16 and Cutie Mini in the model description and provide the plate code for office confirmation.
Model reference (opens a new tab)These are examples of lead-acid versions recorded in our equipment catalogue, not a complete model list or automatic acceptance for repair. Similar names, different years and battery variants can have different parts. Our office confirms the exact equipment and whether we can help.
Search your make and model in the instant estimator. If you cannot find it, use the unknown-model route or contact us rather than choosing a similar scooter.
A fault description is more useful than a guess
Tell us what your scooter is doing
A scooter that will not start, stops unexpectedly or loses range does not always need the same repair. Describe the symptom, when it began and whether the fault is constant or intermittent.
- Photograph the Heartway or IMC Heartway badge and model plate so the complete code can be read.
- Describe the symptom and when it occurs, including any controller light or beep pattern that repeats safely.
- Keep the charger label and original paperwork available; do not choose a powerchair entry for a mobility scooter.
If steering, braking or drive feels unsafe, stop using the scooter until it has been assessed. Do not bypass safety switches, dismantle a battery pack or continue charging a damaged pack.
What the repair estimate covers
The estimator shows a home-visit estimate for your address. An estimate is not a diagnosis, confirmed booking or promise that a particular part is available.
Batteries are excluded from the repair estimate. Major replacement parts require a separate quote and your agreement before that work proceeds.
If the battery system is lithium, it is outside our repair and replacement service. Tell the office if the label says lithium, Li-ion or LiFePO4; do not choose a lead-acid version to obtain an estimate.
Looking for lead-acid battery replacement instead?A clear next step
Request a Heartway repair visit in Ireland
1. Choose your equipment
Select scooter repair and find the exact make and model where listed. Keep the model plate or original paperwork handy.
2. Explain the problem
Enter your address and fault details. Review the Standard and Urgent home-visit estimates without assuming the fault has already been diagnosed.
3. Office confirmation
The office checks your model, address, availability and repair scope. Any major parts and additional work need agreement.
Home-visit enquiries are available across Ireland’s 26 counties. The office confirms your exact address, model suitability and appointment availability before booking.
Why do I need both the Heartway name and model code?
The code helps distinguish similar retail names and separates scooters from other powered mobility equipment. Give both where possible. If the plate is unreadable, use the unknown-model route and provide photographs or paperwork for the office to check.
Are you an authorised Heartway dealer or manufacturer repair centre?
We are an independent mobility equipment repair service. This page identifies the brand for repair enquiries; it does not claim manufacturer authorisation or endorsement.
Can I request a repair if my model is not listed?
Yes, send the make, exact model and fault description to the office. A model missing from the examples is not automatically accepted or rejected. We must confirm suitability, and lithium equipment remains outside our service.
Are batteries included in a scooter repair estimate?
No. Batteries are excluded from the repair estimate. If a lead-acid replacement is needed, use the battery-replacement estimator for the applicable bundled home-service options. Major repair parts also need a separate quote and agreement.
Mobility Minder
First month free*
Keep your scooter cared for between services
Annual servicing, an included repair warranty and battery care in one straightforward monthly plan.
*First month free after a qualifying paid repair, annual service or battery replacement. Fully working supported equipment only; office approval, written terms and a six-month repair waiting period apply.
Instant estimate
See your visit price in about a minute
Standard and Urgent prices for your address, VAT included. Our office confirms every estimate.